Versand

Shipping Policy

We are committed to preparing and shipping every order as quickly as possible, while ensuring the utmost care in packaging our products.

Order Processing

All orders are processed once payment has been confirmed.

Most orders are prepared within 2 business days. Some made-to-order, customized, or specially processed products may require additional preparation time.

Delivery Times

Delivery times vary depending on the destination country and the selected courier.

Estimated delivery times are:

  • Italy: 1–3 business days after shipment.
  • Europe: 2–7 business days after shipment.
  • Rest of the world: 5–15 business days, depending on the destination and customs procedures.

These delivery times are estimates and may vary during periods of high order volumes, public holidays, or due to circumstances beyond our control.

Shipping Costs

Shipping costs are automatically calculated at checkout based on the destination, weight, and volume of the order. The final shipping cost will always be displayed before you confirm your purchase.

Order Tracking

As soon as your order is handed over to the courier, you will receive an email containing your tracking number, allowing you to monitor the status of your shipment in real time.

International Shipping

We ship to most countries worldwide.

For shipments to countries outside the European Union, customs duties, import VAT, or other taxes required by local regulations may apply. Any such charges are the responsibility of the recipient.

Shipping Address

Please carefully check your delivery address before completing your order.

If your order has not yet been shipped, you may request an address change by contacting our Customer Service team. Once the order has been handed over to the courier, we can no longer guarantee that changes can be made.

Failed Delivery

If the courier is unable to complete the delivery, their standard procedures will apply, which may include another delivery attempt or delivery to a designated pickup point, where available.

Damaged or Incomplete Orders

If your package arrives damaged, or if you receive missing or incorrect products, please contact us within 48 hours of delivery and include photos of the package and its contents.

We will promptly review the situation and provide the most appropriate solution.